INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, you will receive the same product. However, the color may appear different due to your monitor settings, and the size might vary slightly by 1-2 mm.

What if I receive a damaged item?

If you receive a damaged item, please contact our customer support immediately with your order details and a photo of the damaged product. We will arrange a replacement or refund for you.

Can I return or exchange an item?

Yes, we have a hassle-free return and exchange policy. Please refer to our Shipping and Return Policy page for detailed instructions and conditions.

How can I track my order?

You will receive a tracking number the day after your product has shipped. Use this number to track your order on our shipping partner's website.

What payment methods do you accept?

We accept various payment methods including credit/debit cards, PayPal, and other secure payment options available at checkout.

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