At Tom Organics, we are committed to providing a seamless and secure delivery experience for our esteemed customers. This Shipping Policy outlines our dedication to efficient and reliable shipping services. By placing an order with us, you agree to the terms detailed below.
Before Making a Purchase:
- Ensure your shipping address is entered correctly during the checkout process to avoid delivery issues.
- If you need to change the address after placing your order, notify us promptly. Address modifications are possible only if the parcel has not been dispatched.
- Carefully review the item description before finalizing your purchase to ensure it meets your expectations.
Shipping Fees & Taxes:
- During checkout, item prices, shipping fees, and applicable taxes are clearly stated.
- We guarantee transparent pricing with no additional charges beyond those indicated at the time of purchase.
- Import taxes or duties may apply based on your country’s regulations. These charges are determined by customs authorities and are the responsibility of the buyer. Contact your local customs office for information on import taxes and associated costs.
- While we provide accurate information and assistance with documentation, we cannot control or predict these charges.
Worldwide Shipping:
- We offer worldwide shipping, serving customers across more than 200 countries and territories.
Estimated Delivery Times:
- Orders typically arrive within 7-19 business days. Delivery times may vary based on location, customs clearance, carrier delays, and local holidays.
Shipping Providers:
- We partner with reputable shipping carriers including YunExpress, UPS, FedEx, DHL, and USPS. The carrier selection is based on your location and order size to ensure secure and reliable delivery.
Order Tracking:
- Your order will be shipped within 1-3 business days of purchase. A valid tracking number will be provided the day after your order has been shipped.
Your satisfaction is our priority, and we stand behind the quality of our products. Shop with confidence knowing that your investment is protected by our reliable money-back guarantee.
We guarantee a full refund if:
- The received item does not match the description.
- It is not delivered within the Buyer Protection period.
- It is found to be damaged or defective.
Refunds are not accepted if:
- You change your mind.
- Your circumstances change.
- You find the same or similar products at a cheaper price elsewhere.
- You fail to provide clear evidence that the item is damaged or defective.
- You contact us after the end of the buyer protection period.
- You provide an incorrect address and the item is delivered to the wrong location.
What should be done first?
- If you do not receive the item within the Buyer Protection Period, inform us promptly. Upon confirmation with the tracking information, we will issue a refund without any additional inquiries.
- If you receive a damaged or defective item, provide a detailed description and send us photos or a short video via Email or Live Chat for confirmation.
What happens after that?
- If we decide to refund you without requiring the return of the item, no further action is needed. The refund will be credited to the original payment method used during the purchase. Alternatively, you may opt for a replacement item.
- If we require you to return the item, send it back to us. You can then choose to receive either a refund or a replacement item.
Our return policy ensures your satisfaction with every purchase. If you’re not completely happy with your order, reach out to us within the specified timeframe to initiate the return process. We’ll guide you through the steps and ensure your return is handled smoothly.
Returns are accepted if:
- The received item does not match the description.
- It is found to be damaged or defective.
Returns are not accepted if:
- You change your mind.
- Your circumstances change.
- You find the same or similar products at a cheaper price elsewhere.
- You fail to provide clear evidence that the item is damaged or defective.
- You contact us after the end of the buyer protection period.
Guidelines for Returning Items:
- Send the item back via postal service within 7 days of initiating the return process and provide us with a valid, trackable tracking number. This step ensures a smooth and efficient return process.
- Our warehouse is located in China, and the return address will be provided in the parcel you receive. If you need the return address or have any questions, please contact us.
Refund Process:
- Within 3 days of receiving the returned item, a refund will be credited to the original payment method used during the purchase.
Please Note:
- Items cannot be refunded if they have been used or show signs of use.
- We cannot issue a refund if the item is damaged during the return shipping process.
